Privacy Notice

I. Introduction / II. Overview / III. Data collections and uses / IV. Choice and transparency / V.
Updates to this notice
I. Introduction
When you use shipmates.Biz, you trust us with your personal data. We’re committed to
keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your
choices regarding this data. We recommend that you read this along with our privacy
overview, which highlights key points about our privacy practices.
Download previous version
II. Overview
A. Scope
This notice applies to users of shipmates. Biz services anywhere in the world, including
users of apps, websites, features, or other services.
This notice describes how and its affiliates collect and use personal data. This
notice applies to all users of our apps, websites, features, or other services anywhere in the
world, unless covered by a separate privacy notice, such as the Freight
Privacy Notice or Careem Privacy Policy. This notice specifically applies to:
Riders: individuals who request or receive transportation, including those who receive
transportation requested by another individual
Drivers: individuals who provide transportation to Riders individually or through partner
transportation companies
Delivery recipients: individuals who request or receive food, or other products and services.
Delivery persons: individuals who provide delivery services.
This notice also governs shipmates. Biz other collections of personal data in connection with
its services. For example, we may collect the contact information of individuals who use
accounts owned by for Business customers, or of owners or employees of
restaurants or other merchants; personal data of those who start but do not complete
applications to be drivers or delivery persons; or other personal data in connection with our
mapping technology and features.
All those subject to this notice are referred to as “users” in this notice.
In addition, please note the following:
For users in Argentina: The Public Information Access agency, in its role of Regulating Body
of Law 25.326, is responsible for receiving complaints and reports presented by any data
subjects who believe their rights have been impacted by a violation of the local data
protection regulation.
For users in Brazil: Please see here for information regarding Uber’s privacy practices
required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados –
For California users: Information regarding Uber’s privacy practices related to the California
Consumer Privacy Act (CCPA) is available here.
For users in Colombia: This notice also applies for the lessors and lessees. For the purposes
of this notice, lessors will be considered drivers and lessees will be considered riders.
For users in Mexico: Please see here for information regarding shipmates.Biz privacy
practices required under Mexico’s Mexican Personal Data Protection Law (Ley Federal de
Protección de Datos Personales en Posesión de los Particulares).
For users in Nigeria: does not process the personal data of users in Nigeria
for purposes of the legitimate interests of or other parties. Instead,
shipmates.Biz processes such personal data on the grounds that it is necessary to fulfill our
obligations to users under our Terms of Use or other agreements with users, or based on
users’ consent.
For users in South Korea: Please see here for information about shipmates.Biz.
For Guest Users: The personal data of those who order or receive trips or deliveries via
partner websites or apps (such as when ordering from a restaurant or other merchant), or
arranged by other account owners (collectively “Guest Users”) is used solely to provide such
trips, deliveries, or other services requested through a third party, and for purposes of safety
and security, customer support, research and development, enabling communication
between users, and in connection with legal proceedings and requirements, each as
described in “How we use personal data” below. Guest User personal data may be shared
with third parties for these purposes. Such data may be associated with, and accessible by,
the owner of that account. This specifically includes Guest Users who receive
rides/deliveries ordered by owners of shipmates.Biz or who receive rides or deliveries
ordered by friends, family members or others.
Our practices are subject to applicable laws in the places in which we operate. This means
that we engage in the practices described in this notice in a particular country or region only
if permitted under the laws of those places. Please contact us here or through the addresses
below with any questions regarding our practices in a particular country or region.
B. Data controller and transfer is the data controller for the personal data collected in connection with use of services in the European Economic Area, the United Kingdom and
Shipmates. Biz is the data controller for the personal data collected in connection with use of
shipmates. Biz services everywhere else.
Shipmates. Biz is the data controllers for the personal data collected in connection with use
of Uber’s services in the European Economic Area, the United Kingdom and Switzerland. If
you’re a driver in the UK, the Uber entity holding the relevant PHV operator license is a
controller for complying with licensing requirements.
Shipmates.Biz is the data controller for the personal data collected in connection with use of everywhere else.
Shipmates.Biz and processes personal data, globally. We may also transfer such data to
countries other than the one where our users live or use shipmates.Biz. We do so in order to
fulfill our agreements with users, such as our Terms of Use, or based on users’ prior
consent, adequacy decisions for the relevant countries, or other transfer mechanisms as
may be available under applicable law, such as the Standard Contractual Clauses.
Questions, comments, and complaints about data practices can be submitted
here. You may also use this form to submit a question to shipmates. Biz Data Protection
III. Data collections and uses
A. The data we collect
Shipmates. Biz collects personal data:
provided by users to , such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors,
insurance and financial solution providers, and governmental authorities
The following personal data is collected by or on behalf of :
1. Data provided by users. This includes:
User profile: We collect data when users create or update their Uber accounts. This may
include their name, email, phone number, login name and password, address, profile picture,
payment or banking information (including related payment verification information), driver’s
license and other government identification documents (which may indicate document
numbers as well as birth date, gender, and photo). This also includes vehicle or insurance
information of drivers and delivery persons, emergency contact information, user settings,
and evidence of health or fitness to provide services using Uber apps.
This also includes gender and/or occupation (when required for certain shipmates. Biz
services or programs, such as or features that enable women to provide
services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial
verification technologies. For more information, please see the section titled “How we use
personal data.”
Background check and identity verification: In order to verify drivers’ and delivery persons’
eligibility to provide services through the shipmates.Biz apps, we may collect information
such as driver history or criminal record (where permitted by law), license status, known
aliases and prior addresses, and right to work. This information may be collected by an
authorized vendor on shipmates.Biz behalf.
We may also verify the identities of riders, or of delivery recipients who request alcohol
delivery, including by collecting photographs of their government-issued identification.
Demographic data: We may collect demographic data about users, including through user
surveys. In some countries, we may also receive demographic data about users from third
We may also infer demographic data from other data collected from users. For example,
where necessary to enable features that allow women to provide or receive services from
other women, we may infer gender using their first name. In such cases, we enable users to
change their gender if necessary via in-app settings.
User content: We collect the data submitted by users when they contact
customer support, provide ratings or compliments for other users, restaurants or merchants,
or otherwise contact shipmates.Biz . This may include feedback, photographs or other
recordings collected by users, including audio or video recordings (such as from dashcams)
submitted by users in connection with customer support. This also includes metadata
relating to the method you use to communicate with
Travel information: We collect travel itinerary information, including the times and dates of
upcoming flight, lodging or car rental reservations, from users of our shipmates.Biz Travel
feature. We collect such information: (i) when users manually input their information into a
shipmates. Biz Travel itinerary; or (2) if authorized by users to access their Gmail accounts,
from traveled-related email confirmations. If so authorized, Uber will only access users’
Gmail accounts to collect travel itinerary information to enable the shipmates.Biz Travel
feature, and will adhere to Google’s API Services User Data Policy, including the limitations
on use of data collected from users’ Gmail accounts.
2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise
or approximate location data, including to enable rides and deliveries, to enable ride/delivery
tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements.
Shipmates. Biz collects this data when the shipmates. Biz app is running in the foreground
(app open and on-screen) or background (app open but not on-screen) of their mobile
Location data (riders and delivery recipients). We collect riders’ and delivery recipients’
precise or approximate location data to enable and enhance use of our apps, including to
improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
Please see our Rider Location Help page for detailed information on how we use this data.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice
and transparency” below for information on how riders and delivery recipients can enable
location data collection). collects such data from the time a ride or delivery is
requested until it is finished (and may indicate such collection via an icon or notification on
your mobile device depending on your device’s operating system), and any time the app is
running in the foreground (app open and on-screen) of their mobile device.
Riders and delivery recipients may use the Uber apps without enabling Uber to collect
precise location data from their mobile devices. However, this may affect features in the
shipmates.Biz apps. For example, a user who has not enabled location data collection will
have to manually enter their pick-up address. In addition, the location data collected from a
driver during a trip will be linked to the rider’s account, even if the rider has not enabled
location data to be collected from their device, including for purposes of receipt generation,
customer support, fraud detection, insurance, and litigation.
Transaction information: We collect transaction information related to the use of our services,
including the type of services requested or provided, order details, payment transaction
information (such as a restaurant’s or merchant’s name and location and amount of
transaction), delivery information, date and time the service was provided, amount charged,
distance traveled, and payment method. Additionally, if someone uses your promotion code,
we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data
such as access dates and times, app features or pages viewed, app crashes and other
system activity, and type of browser. We may also collect data regarding the third-party sites
or services used before interacting with our services, which we use for marketing. (Please
see “How We Use Data” below for more information on how we market our services to
In some cases, we collect this data through cookies, pixels, tags, and similar tracking
technologies that create and maintain unique identifiers. To learn more about these
technologies, please see our Cookie Notice.
Device data: We may collect data about the devices used to access our services, including
the hardware models, device IP address or other unique device identifiers, operating
systems and versions, software, preferred languages, advertising identifiers, device motion
data, and mobile network data.
Communications data: We enable users to communicate with each other and Uber through
shipmates.Biz mobile apps and websites. For example, we enable drivers and riders, and
delivery persons and delivery recipients, to call, text, or send other files to each other
(generally without disclosing their telephone numbers to each other). To provide this service,
shipmates. Biz receives some data regarding the calls, texts, or other communications,
including the date and time of the communications and the content of the communications.
Shipmates.Biz may also use this data for customer support services (including to resolve
disputes between users), for safety and security purposes, to improve our services and
features, and for analytics.
Safety recordings: In certain jurisdictions, and where permitted by law, users can record the
audio and/or video of their trips through an in-app feature or using a dashcam. In app
recordings are encrypted and stored on users’ devices, and are only shared with
shipmates.Biz if submitted to customer support by the users in connection with safety
incidents. Please see here more information.
3. Data from other sources. These include:
Users participating in our referral programs. For example, when a user refers to another
person, we receive the referred person’s personal data from that user.
Shipmates.Biz account owners who request services for or on behalf of other users, or who
enable such users to request or receive services through their accounts. This includes
owners of shipmates. Biz for Business accounts.
users or others providing information in connection with claims or disputes.
Shipmates. Biz business partners through which users create or access their shipmates.Biz
account, such as payment providers, social media services, or apps or websites that use
shipmates.Biz APIs or whose APIs shipmates.Biz uses.
Shipmates.Biz business partners in connection with debit or credit cards issued by a
financial institution in partnership with shipmates.Biz to the extent disclosed in the terms and
conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or
who screen users in connection with sanctions, anti-money laundering, or
know-your-customer requirements
insurance, vehicle, or financial services providers for drivers and/or delivery persons
partner transportation companies (for drivers or delivery persons who use our services
through an account associated with such a company)
publicly available sources
marketing service providers or data resellers whose data shipmates.Biz uses for marketing
or research
law enforcement officials, public health officials, and other government authorities
Shipmates.Biz may combine the data collected from these sources with other data in its
B. How we use personal data
Shipmates.Biz uses personal data to enable reliable and convenient transportation, delivery,
and other products and services. We also use such data:
to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
to send marketing and non-marketing communications to users
in connection with legal proceedings
Shipmates.Biz does not sell or share user personal data with third parties for their direct
marketing, except with users’ consent.
We use personal data we collect:
1. To provide our services. Shipmates.Biz uses data to provide, personalize, maintain, and
improve our services.
This includes using data to:
create/update accounts
enable transportation and delivery services (such as using location data to facilitate a pick up
or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and
ratings and compliments), and accessibility features to facilitate use of our services by those
with disabilities
process payments
track and share the progress of rides or deliveries
create shipmates.Biz travel itineraries and offer related services, such as rides to the airport,
rental car reservations, or food deliveries.
personalize users’ accounts. We may, for example, present a user with
personalized restaurant or food recommendations based on their prior orders. Please see
the section of this notice titled “Choice and transparency” to learn how to object to this use of
personal data.
facilitate insurance, vehicle, invoicing, or financing solutions
perform necessary operations to maintain our services, including to troubleshoot software
bugs and operational problems; to conduct data analysis, testing, and research; and to
monitor and analyze usage and activity trends.
Shipmates.Biz performs the above activities, including the collection and use of location data
for purposes of these activities, on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with users.
2. Safety and security. We use personal data to help maintain the safety, security, and
integrity of our services and users. This includes:
verifying users’ identity and eligibility to provide transportation or deliveries, including through
reviews of background checks, where permitted by law, to help prevent use of our services
by unsafe drivers and/or riders.
In certain regions, this includes Real-Time ID Check feature, which prompts
drivers and delivery persons to share a selfie before going online to help ensure that the
driver or delivery person using the app matches the shipmates.Biz account we have on file.
Where permitted by law, this also includes performing facial verification of photographs
submitted by users, or collected from public databases, to prevent identity-borrowing or to
verify users’ identities.
using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such
as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
We also use data from delivery persons’ devices to verify the type of vehicles they used to
provide deliveries.
using device, location, user profile, usage, and other data to prevent, detect, and combat
fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of
our services by unauthorized drivers or delivery persons, verifying user identities in
connection with certain payment methods, and preventing and combating unauthorized
access to users’ accounts.
using user ratings, reported incidents, and other feedback to encourage compliance with our
Community Guidelines and as grounds for deactivating users with low ratings or who
otherwise violated such guidelines in certain countries.
sharing information regarding serious driver or delivery person safety incidents or
compliance with local regulations with third parties, including other companies who enable
users to request or provide rides or delivery services, or intermediaries who collect and
report such information for multiple companies, to prevent drivers or delivery persons who
may pose a safety risk to the platform or its users from using shipmates.Biz or those other
companies’ services. We may also share with third parties, including those affected by such
incidents, whether the incidents result in account deactivation.
using ratings, usage and other data to prevent matching of riders and drivers for whom there
is higher risk of conflict (for instance, because one user previously gave the other a one-star
rating). performs the above activities on the grounds that they are necessary to fulfill
our obligations to users under our Terms of Use or other agreements with users, and/or for
purposes of the legitimate safety and security interests of shipmates.Biz or other parties,
including users and members of the general public.
3. Customer support. uses the information we collect (which may include call
recordings) to provide customer support, including to investigate and address user concerns
and to monitor and improve our customer support responses and processes. performs the above activities on the grounds that they are necessary to fulfill
our obligations to users under our Terms of Use or other agreements with users.
4. Research and development. We may use personal data for testing, research, analysis,
product development, and machine learning to improve the user experience. This helps us
make our services more convenient and easy-to-use, enhance the safety and security of our
services, and develop new services and features. performs the above activities on the grounds that they are necessary to fulfil
our obligations to users under our Terms of Use or other agreements with users in improving
our existing services and features, or for purposes of shipmates.Biz legitimate interests
developing new services and features.
5. Enabling communications between users. For example, a driver may message or call a
rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a
restaurant or delivery person may call a delivery recipient with information about their order. performs the above activities on the grounds that they are necessary to fulfill
our obligations to users under our Terms of Use or other agreements with users.
6. Marketing. may use personal data to market our services to our users. This
includes sending users communications about Uber services, features, promotions,
sweepstakes, studies, surveys, news, updates, and events. We may do so through various
methods, including email, text messages, push notifications, in app communications and
ads, and ads on third party platforms.
We may also inform users about products and services offered by partners. .
For example, we may provide recommendations, promotions, or ads for
partners based on users’ past delivery orders. Although we inform users about products and
services offered by partners, we do not sell users’ personal data to, or share it
with, such partners or others for purposes of their own direct marketing or advertising,
except with users’ consent.
We may use the data we collect, including in combination with advertising partners’ data, to
personalize and improve the marketing communications (including ads) that we send on and
off Uber’s apps and websites, including based on user location, use of
services, and user preferences and settings. For example, we share user data (such as
hashed email address, usage information, and device or user identifiers) with Facebook and
TikTok to personalize and improve our ads for services.
For information about how to opt out of certain marketing communications (including ads)
from and its advertising partners, please see the section titled “Marketing
We may also send users communications regarding elections, ballots, referenda, and other
political and notice processes that relate to our services. For example, has
notified some users by email of ballot measures or pending legislation relating to services in those users’ areas. performs the above activities on the grounds that they are necessary for
purposes of legitimate interests in informing users about
services and features or those offered by partners, or on the basis of user
7. Non-marketing communications. Shipmates.Biz may use personal data to generate and
provide users with receipts; inform them of changes to our terms, services, or policies; or
send other communications that aren’t for the purpose of marketing the services or products
of shipmates.Biz or its partners. performs the above activities on the grounds that they are necessary to fulfill
our obligations to users under our Terms of Use or other agreements with users, or for
purposes of and it’s users legitimate interests in informing users about events
that may have an impact on how they can use services.
8. Legal proceedings and requirements. We may use personal data to investigate or address
claims or disputes relating to use of services, to satisfy requirements under
applicable laws, regulations, or operating licenses or agreements, or pursuant to legal
process or governmental request, including from law enforcement. performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in investigating and responding to claims and
disputes relating to use of services and features, and/or necessary for
compliance with applicable legal requirements.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our services. This
enabling dynamic pricing, in which the price of a ride, or the delivery fee for
orders, is determined based on constantly varying factors such as the estimated time and
distance, the predicted route, estimated traffic, and the number of riders and drivers using at a given moment.
matching available drivers and delivery persons to users requesting services. Users can be
matched based on availability, proximity, and other factors such as likelihood to accept a trip
based on their past behavior or preferences. Please see here for further information about
our matching process.
determining user ratings, and deactivating users with low ratings. In the European Union or
where otherwise required by law, such deactivation occurs only after human review and/or
the possibility to appeal. For more information about how ratings are determined and used,
please see here for rider ratings, here for driver ratings, and here for delivery person ratings.
Please also see the section below titled “Ratings look-up” for further information.
flagging users who are identified as having engaged in fraud, unsafe activity, or other
activities that may harm , its users, and others. In some cases, such as when
a user is determined to be abusing referral program or has submitted
fraudulent documents, such behavior may result in automatic deactivation, or in the
European Union or where otherwise required by law, deactivation after human review.
using driver location information, and communications between riders and drivers, to identify
cancellation fees earned or induced through fraud. For example, if we determine by using
such information that a driver is delaying a rider pickup in order to induce a cancellation, we
will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to
omit such a fee. To object to such an adjustment, please contact Uber customer support.
Using driver data (such as location, rating and gender) and rider data (such as rating, origin
and destination) to help avoid pairings of users that may result in increased risk of conflict.
Click the links in this section for more information about these processes. To object to a
deactivation resulting from these processes, please contact Uber customer support. performs the above activities on the grounds that they are necessary to fulfill
our obligations to users under our Terms of Use or other agreements with users, or on the
grounds that they are necessary for purposes of the legitimate interests of , its
users and others.
C. Cookies and third-party technologies and its partners use cookies and
other identification technologies on our apps, websites, emails, and online ads for purposes
described in this notice, and Cookie Notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online
media, and advertisements. uses cookies and similar technologies for
purposes such as:
authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends, and generally understanding the online behaviors and
interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to
serve advertisements on our behalf across the Internet, and to track and report on the
performance of those advertisements. These entities may use cookies, web beacons, SDKs,
and other technologies to identify the devices used by visitors to our websites, as well as
when they visit other online sites and services.
Please see our Cookie Notice for more information regarding the use of cookies and other
technologies described in this section.
D. Data sharing and disclosure
Some of services and features require that we share personal data with other
users or at a user’s request. We may also share such data with our affiliates, subsidiaries,
and partners, for legal reasons or in connection with claims or disputes. may share personal data:
1. With other users
This includes sharing:
riders’ first name, rating, and pickup and/or dropoff locations with drivers
riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the
dropoff location of the other riders.
delivery recipients’ first name, delivery address, and order information with their delivery
person and restaurant or merchant. We may also share ratings and feedback, or other
information to the extent required by law, with the restaurant partner and delivery person.
for drivers and delivery persons, we may share data with the rider(s), delivery recipient(s)
and restaurants or merchants, including name and photo; vehicle make, model, color,
license plate, and vehicle photo; location (before and during trip); average rating provided by
users; total number of trips; period of time since they signed up to be a driver or delivery
person; contact information (if permitted by applicable laws); and driver or delivery person
profile, including compliments and other feedback submitted by past users.
We also provide riders and delivery recipients with receipts containing information such as a
breakdown of amounts charged, driver or delivery person first name, photo, and route map.
We also include other information on those receipts if required by law.
for those who participate in referral program, we share certain personal data
of referred users, such as trip count, with the user who referred them, to the extent relevant
to determining the referral bonus.
2. At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a
friend when requested by that user, or a user’s trip information when they split a fare with a
friend. business partners. For example, if a user requests a service through a
partnership or promotional offering made by a third party, Uber may share certain data with
those third parties. This may include, for example, other services, platforms, apps, or
websites that integrate with our APIs; vehicle suppliers or services; those with an API or
service with which we integrate; or restaurants, merchants or other business
partners and their users in connection with promotions, contests, or specialized services.
Emergency services: We offer features that enable users to share their data with police, fire,
and ambulance services in the event of an emergency or after certain incidents. For more
information, please see the sections below titled “Choice and Transparency” and
“Emergency Data Sharing”.
3. With the general public
Questions or comments from users submitted through public forums such as
blogs and social media pages may be viewable by the public, including any
personal data included in the questions or comments submitted by a user.
4. With the account owner
If a user requests transportation or places an order using an account owned by another
party, we may share their order or trip information, including location data, with the owner of
that account. This occurs, for example, when:
a rider uses their employer’s for Business profile, such as when they take trips
arranged through shipmates. Biz
a driver or delivery person uses an account owned by or associated with an
partner transportation company or restaurant
a rider takes a trip arranged by a friend or under a Family Profile
a delivery person acts as a substitute (UK only)
5. With subsidiaries and affiliates
We share personal data with our subsidiaries and affiliates to help us provide our services or
conduct data processing on our behalf. For example, processes and stores
such data in the United States on behalf of its international subsidiaries and affiliates.
6. With service providers and business partners provides personal data to vendors, consultants, marketing partners, research
firms, and other service providers or business partners. These include:
payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in apps (see Google’s
privacy policy for information on their collection and use of data)
social media companies, including Facebook and TikTok, in connection with
use of their tools in apps and websites (see Facebook’s and TikTok’s privacy
policies for information on their collection and use of data)
Marketing partners and marketing platform providers, including social media advertising
services, advertising networks, third-party data providers, and other service providers to
reach or better understand our users and measure advertising effectiveness
research partners, including those performing surveys or research projects in partnership
with or on behalf
vendors that assist to enhance the safety and security of its apps
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
providers of bike and scooters that can be rented through apps, such as Lime
restaurants, grocery stores and other merchants from whom delivery recipients place orders,
as well as partners and/or their point of sale providers, including for order fulfillment, delivery,
communications and marketing purposes
third-party vehicle suppliers, including fleet and rental partners
7. For legal reasons or in the event of a dispute may share users’ personal data if we believe it’s required by applicable law,
regulation, operating license or agreement, legal process or governmental request, or where
the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials,
other government authorities, airports (if required by the airport authorities as a condition of
operating on airport property), or other third parties as necessary to enforce our Terms of
Service, user agreements, or other policies; to protect shipmates. Biz rights or property or
the rights, safety, or property of others; or in the event of a claim or dispute relating to the
use of our services. In the event of a dispute relating to use of another person’s credit card,
we may be required by law to share your personal data, including trip or order information,
with the owner of that credit card.
For more information, please see shipmates.Biz Guidelines for Law Enforcement Authorities
– United States, Guidelines for Law Enforcement Authorities – Outside the US, and
Guidelines for Third Party Data Requests and Service of Legal Documents.
This also includes sharing personal data with others in connection with, or during
negotiations of, any merger, sale of company assets, consolidation or restructuring,
financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
Shipmates.Biz may share a user’s personal data other than as described in this notice if we
notify the user and they consent to the sharing.
E. Data retention and deletion
Uber retains user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. may retain user
data after a deletion request due to legal or regulatory requirements or for reasons stated in
this policy. retains user data for as long as necessary for the purposes described above.
This means that we retain different categories of data for different periods of time depending
on the type of data, the category of user to whom the data relates, and the purposes for
which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy
menus in the Uber app, or through website (riders and delivery recipients
here; drivers and delivery persons here).
Following an account deletion request, deletes the user’s account and data,
unless they must be retained due to legal or regulatory requirements, for purposes of safety,
security, and fraud prevention, or because of an issue relating to the user’s account such as
an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and
regulatory requirements relating to drivers and delivery persons, this generally means that
we retain their account and data for a minimum of 7 years after a deletion request. For riders
and delivery recipients, their data is generally deleted within 90 days of a deletion request,
except where retention is necessary for the above reasons.
IV. Choice and transparency
Shipmates.Biz enables users to access and/or control data that shipmates.Biz collects,
including through:
privacy settings
device permissions
in-app ratings pages
marketing choices also enables users to request access to or copies of their data, changes or
updates to their accounts, or deletion of their accounts, or that restricts its
processing of user personal data.
1. Privacy settings
The Settings > Privacy menu in the app allows riders and delivery recipients to
set or update their preferences regarding location data collection and sharing, emergency
data sharing, and notifications.
2. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data
that apps cannot access without the device owner’s permission, and these platforms have
different methods for how that permission can be obtained. Please check the available
settings on your device or check with your provider.
3. In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An
average of those ratings is associated with a user’s account and is displayed to other users
for whom they provide or receive services. For example, rider ratings are available to drivers
from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps
create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the Uber app.
Drivers can see their average rating after tapping their profile photo in the
Driver app.
Delivery persons may also be rated by delivery recipients, restaurants and merchants. Click
here for more information.
4. Marketing choices
Users may opt out of certain marketing communications (including ads) and use of their data
for marketing in the following ways:
Ad settings: These settings enable users to choose whether their data is shared with advertising partners to deliver personalized ads, and/or to measure the
effectiveness of such ads.
Marketing emails and messages: To opt out of receiving marketing emails from , or for instructions on how to set your preferences regarding whether to
receive marketing SMS or push notifications from , click here. Users may also
opt out of receiving emails and other messages from by following the
unsubscribe instructions in those messages. We may still send users who have opted out
non-promotional communications, such as receipts for rides or information about their
Cookies and related technologies: For information on how to opt out of personalized ads
using cookies and related technologies, please see our Cookie Notice.
5. User personal data requests provides users with a variety of ways to learn about, control, and submit
questions and comments about handling of their personal data.
Accessing data: Users can access data including their profile data and trip or order history
through the apps or via website. Users can also use our
Explore Your Data feature to view an online summary of information about their account,
such as number of trips or orders, rating, rewards status, and number of days since they’ve
been an Uber user. Users can also request access to their data here.
In addition, depending on their location, users may have the right to file a complaint relating
to handling of their personal data with the data protection authority in their
country. For example, users in the European Union and South America may submit such
requests to the data protection authorities in the country in which they live.
Users may submit the above requests here.
V. Updates to this notice
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users
in advance of the changes through the apps or through other means, such as
email. We encourage users to periodically review this notice for the latest information on our
privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent
permitted by law.
Do not sell my info (California)
Google Data Policy
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